New Parking System FAQs
What has changed?
We have transitioned to a new parking system, UbiPark, on 31 March 2026. UbiPark replaces our old ParkCharge system.
Who is affected by the system change?
Carpark account holders parking at Ipswich Hospital and Ipswich Health Plaza carparks.
When did the new system go live?
The new UbiPark system went live on Tuesday, 31 March 2026.
Why has WMHF introduced a new system?
We have introduced a new system to offer a range of benefits, including:
- A more user-friendly account management experience with improved functionality
- More flexible payment options such as pay-as-you-go on entry or a prepaid wallet balance (similar to the current platform)
- A unique QR code for back-up entry and exit if your licence plate is not recognised
How do I create an account in the new system?
- Click create UbiPark account button below
- Tell us if you are a West Moreton Health employee or not
- Fill in your details
- Connect a credit or debit card to your account
What happens if I do not create an account in the new system?
You will not have access to account holder parking rates.
You will need to take a ticket on entry and will be charged the applicable casual parking rate.
You can create a UbiPark account at any time to regain access to account holder rates.
What happens to my old account?
You will need to close your old ParkCharge account and can request a refund of any remaining balance at that time.
I have money in my old account. Will this transfer over to the new system?
No. Your ParkCharge balance will not transfer to the new UbiPark system.
The new system offers flexible payment options, including pay-as-you-go, so a prepaid balance is not required.
You can request a refund of any remaining funds when you close your old ParkCharge account.
When do I close my old account?
Please close your ParkCharge account at your earliest convenience.
How do I close my old account?
To close your ParkCharge account:
- Log in to your ParkCharge account
- Click ‘close account’
- Follow the prompts
- Any remaining balance will be automatically refunded to your credit card
Will this change affect the cost of my parking?
No. There are no changes to parking rates as part of this transition.
This change relates to the parking system only. Your current rates will remain the same.
Will this change affect my eligibility for free parking?
No. There are no changes to eligibility or access arrangements for free parking.
This change relates to the parking system only. Your existing eligibility will remain the same.
I have an after-hours access card. Will it work with the new system?
Yes. After-hours access cards will continue to operate as usual.
The opening hours of the Health Plaza are not changing. If access is needed before 6am or after 6pm on weekdays, or on weekends, an after-hours access card will still be required.
I have a manual access card (MAC). Will it work with the new system?
No. Manual access cards (MAC) are not used with the new system.
UbiPark provides a unique QR code that can be used as a back-up for entry and exit if your licence plate is not recognised.
If you are presently using a MAC, please return it to the carpark office and if a deposit has been paid for the card it will be refunded.
General FAQs
What are the carpark operating hours?
The Ipswich Hospital and Ipswich Health Plaza carparks have different operating hours. Visit the Ipswich Hospital parking and Ipswich Health Plaza parking pages for more information.
How much does it cost to park?
For information on fees, visit our parking rates page.
What are the carpark height restrictions?
The Ipswich Hospital and Ipswich Health Plaza carparks have different height restrictions. Visit the Ipswich Hospital parking and Ipswich Health Plaza parking pages for more information.
Is accessible parking available?
Accessible parking is available in each of our car parks. For more information on where the accessible parking is located within each carpark, visit the Ipswich Hospital parking and Ipswich Health Plaza parking pages respectively.
What if I can't find a park?
Visitors are allowed 15 minutes to look for a park and in the case that you don’t find a car park, proceed to the exit and exit the carpark for no charge.
What if I need help with my parking at the pay station or exit?
The pay stations and exit pay machines have 'help’ buttons, indicated by a phone icon, which ring through to assistance. Press the 'help' button and wait up to 12 rings.
What do I do if my car is damaged while parked in the carpark?
- Lodge a police report through police link or by visiting a local police station.
- QPS will issue a reference number and request footage if required.
Please note: WMHF has access to the cameras at the entry and exit points to the car park. The security cameras throughout the car parks are operated and controlled by West Moreton Health.
Account parking FAQs
Do I qualify for a parking account?
Anyone can open a parking account and access our account holder daily rate.
Does the daily rate apply if I leave and return in the one day?
Yes. You can enter and exit multiple times in a 24-hour period for the reduced daily account rate.
What if I need to park at both Ipswich Hospital and Ipswich Health Plaza in one day?
The daily rate is charged only once if you need to move between carparks in one day.
Casual parking FAQs
Do I need a ticket?
Yes, you will need to take a ticket upon entry. Your ticket is your key to enter and exit the car park.
How do I pay for my parking?
Insert your parking ticket into one of our pay machines and pay the amount displayed using cash or card.
Your parking ticket will be returned for you to use on exit from the carpark.
Alternatively, you can pay with credit or debit card at the exit of the carpark.
What if I lose my ticket?
Lost tickets incur a charge equivalent to the maximum daily rate. To exit the car park you will be required to use the 'lost ticket' button at the pay stations or exit gates.
Need more information?
If you need help finding something else, reach out to our carpark team via our support page.
